At BagJerry, we stand behind the quality of our hand-embroidered bags and want you to be completely satisfied with your purchase. Please review our return and refund policy below.
 

1. Return Eligibility

 
  • Timeframe: You may request a return within 30 days of the delivery date.
  • Condition: Items must be returned in unused, unworn, original condition, with all tags and packaging intact. Hand-embroidered items must show no signs of wear, damage, or alteration.
  • Exceptions: Custom/personalized embroidered orders are final and cannot be returned or exchanged, unless there is a manufacturing defect. Sale items are final and non-returnable.
 

2. How to Initiate a Return

 
  1. Contact our support team at support@bagjerry.top with your order number and reason for return.
  2. Our team will review your request and send you a return authorization (RA) number and return shipping instructions.
  3. Do not send items back without an RA number—we cannot process returns without it.
  4. Ship the item back to the address provided. We recommend using a trackable shipping service, as we are not responsible for lost return packages.
 

3. Refund Process

 
  • Once we receive and inspect your returned item, we will process your refund within 5-7 business days.
  • Refunds will be issued to the original payment method used for purchase.
  • Shipping costs: Original shipping fees are non-refundable. Return shipping costs are the responsibility of the customer, unless the return is due to our error (defective item, wrong item sent).
  • Restocking fee: A 10% restocking fee may apply to returns due to customer error (change of mind, wrong size ordered).
 

4. Exchange Policy

 
  • We offer exchanges for the same item in a different size/color, subject to availability.
  • Exchanges follow the same eligibility rules as returns (30-day window, original condition).
  • Customer is responsible for return shipping costs, and we will cover the cost of shipping the new item to you.
 

5. Defective or Damaged Items

 
If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery with photos of the item and packaging. We will cover all return shipping costs and offer a full refund, replacement, or store credit, at your choice.
 

6. International Returns

 
For international orders, return shipping costs are the responsibility of the customer. Please note that import duties and taxes on returns are non-refundable.
 

7. Contact Us

 
For any questions about our return policy, contact us at support@bagjerry.top.