This Delivery & Shipping Policy outlines the terms and conditions for shipping, delivery, order processing, and related services for all hand-embroidered bags purchased from bagjerry.top. By placing an order, you agree to the practices described in this policy.
 
 

1. Order Processing Time

 
  • Business Days: Orders are processed Monday–Friday, excluding national holidays and weekends.
  • In-Stock Items: Standard in-stock hand-embroidered bags are processed within 1–3 business days from order confirmation.
  • Custom / Personalized Embroidery: Custom designs, monograms, or made-to-order embroidery require 3–7 business days of artisan production time, in addition to processing.
  • Pre-Order Items: Will ship on the stated estimated release date. You will receive a production update via email.
  • Order Confirmation: A confirmation email will be sent to your registered address once payment is verified.
 
 

2. Shipping Methods, Regions & Delivery Times

 
All delivery times are estimates and begin after the order has shipped (excluding processing/production time).
 

2.1 United States (Standard & Expedited)

 
  • Standard Shipping (USPS / FedEx Ground):
    • Cost: Free on orders over $75; $5.99 for orders under $75
    • Delivery: 3–7 business days
     
  • Expedited Shipping (USPS Priority / FedEx 2nd Day):
    • Cost: $12.99
    • Delivery: 1–3 business days
     
  • PO Boxes / APO/FPO: Shipped via USPS only; delivery 7–14 business days
 

2.2 International Shipping

 
  • Canada:
    • Standard: 7–14 business days
    • Expedited: 3–5 business days
     
  • UK & EU:
    • Standard: 7–14 business days
    • Expedited: 3–5 business days
     
  • Australia & New Zealand:
    • Standard: 10–20 business days
    • Expedited: 5–7 business days
     
  • Rest of World:
    • Standard: 14–25 business days
    • Expedited: 7–10 business days
     
  • Free International Shipping: Available on orders over $150 USD
 
 

3. Shipping Costs

 
  • US: Free standard shipping ≥ $75; < $75: $5.99
  • International: Calculated at checkout based on weight, size, and destination
  • Expedited upgrades: Available at additional cost
  • Custom oversized bags: May incur extra shipping fees (quoted before production)
 
 

4. Order Tracking & Notifications

 
  • Once shipped, you will receive a Shipping Confirmation Email with a tracking number.
  • Track your order on the carrier’s website (USPS, DHL, FedEx, etc.).
  • Delivery confirmation is provided for all US orders.
  • Allow 24–48 hours for tracking information to update.
 
 

5. Customs, Duties & Taxes (International Orders)

 
  • International orders may be subject to import duties, taxes, and customs fees levied by the destination country.
  • These fees are the customer’s responsibility and are not included in the product price or shipping cost.
  • BagJerry.top is not responsible for delays caused by customs inspections.
  • For details, contact your local customs office.
 
 

6. Address Accuracy & Changes

 
  • Ensure your shipping address is complete and correct at checkout.
  • We cannot modify addresses once the order is marked “Shipped.”
  • If a package is returned due to an incorrect/undeliverable address, you will be responsible for re-shipping fees.
 
 

7. Lost, Stolen, or Damaged Packages

 
  • Lost in Transit: Contact us within 15 days of estimated delivery if tracking shows no movement. We will investigate and reship or refund.
  • Marked Delivered but Not Received:
    1. Contact your local postal service/carrier first.
    2. Then email support@bagjerry.top with order number and details.
     
  • Damaged on Arrival: Notify us within 7 days with photos of the item and packaging. We will replace or refund at no cost.
 
 

8. Undeliverable & Returned Packages

 
  • Packages marked “undeliverable” (refused, unclaimed, wrong address) will be returned to our warehouse.
  • We will contact you to re-ship; you are responsible for re-shipping costs.
  • If you choose a refund, we will deduct original shipping and a 10% restocking fee.
 
 

9. Shipping Restrictions

 
We currently do not ship to:
 
  • Countries with international sanctions or high-risk delivery status
  • PO boxes outside the United States
  • Certain remote islands or regions (confirmed at checkout)
 
 

10. Order Cancellation

 
  • Before shipment: You may cancel within 24 hours for a full refund.
  • After processing / production started: Cancellations may be subject to a 6–10% fee to cover materials and labor.
  • Custom orders: Cannot be canceled once production begins.
 
 

11. Contact Us

 
For all shipping, delivery, or tracking inquiries:
 
  • Email: support@bagjerry.top
  • Include your order number and tracking number (if available)
  • Response time: 1–2 business days
 
Thank you for choosing BagJerry — where every stitch travels safely to you.