Thank you for choosing BagJerry! Below is all the information you need about shipping your hand-embroidered bag.
 

1. Processing Time

 
  • All orders are processed within 1-3 business days (Monday-Friday, excluding holidays).
  • Custom/personalized embroidered orders may require an additional 3-5 business days for production, before shipping.
  • You will receive a shipping confirmation email with a tracking number once your order has been dispatched.
 

2. Shipping Methods & Delivery Times

 
表格
 
 
 
RegionStandard ShippingExpedited Shipping
United States3-7 business days1-3 business days
Canada7-14 business days3-5 business days
European Union7-14 business days3-5 business days
United Kingdom7-14 business days3-5 business days
Australia/New Zealand10-20 business days5-7 business days
Rest of World14-25 business days7-10 business days
 
Delivery times are estimates and do not include processing time. Delays may occur due to customs, weather, or carrier issues.
 

3. Shipping Costs

 
  • US Orders: Free standard shipping on all orders over $75. Orders under $75: $5.99 standard shipping. Expedited shipping: $12.99.
  • International Orders: Shipping costs calculated at checkout based on location and order weight. Free standard shipping on orders over $150 USD.
  • Custom Orders: Additional shipping fees may apply for large/heavy custom bags, and will be communicated before production.
 

4. Tracking Your Order

 
Once your order ships, you will receive a tracking number via email. You can track your package on the carrier’s website (USPS, DHL, etc.).
 

5. Customs, Duties & Taxes

 
  • International orders may be subject to import duties, taxes, and customs fees, which are levied by the destination country. These fees are the responsibility of the customer and are not included in the purchase price or shipping cost.
  • We are not responsible for delays caused by customs inspections. Please contact your local customs office for more information.
 

6. Lost or Stolen Packages

 
  • We are not responsible for lost or stolen packages after they have been delivered to the address provided at checkout.
  • If your package is marked as delivered but you have not received it, please contact the shipping carrier and your local post office first, then reach out to us at support@bagjerry.top for assistance.
 

7. Shipping Address

 
  • Please ensure your shipping address is correct at checkout. We cannot change the address once the order has been shipped.
  • If the package is returned to us due to an incorrect address, you will be responsible for the reshipping cost.
 

8. Contact Us

 
For any shipping-related questions, contact us at support@bagjerry.top.